Author: Biz India

Book Review: Let Go to Grow

Authors: Doug and Polly White Publisher: Whitestone Partners. 242 pages Book Review by Nano Khilnani Delegation of work to the right person is the basic them of this book. Founders of businesses typically are good at doing many things required to start and grow a business. This book is the result of findings – through research and interviews – that the husband-and-wife team Doug and Polly White gathered in studying micro, small and midsize businesses. One of the problems that hampered revenue and profit growth in the companies they studied was the owner who did a lot of the work and did not want to delegate some of the tasks and functions to others. The owner essentially did not want to ‘let go, to grow.’  That is Obstacle No.1 to growth, content Doug and Polly White. In today’s highly competitive world it is imperative that costs be kept down, especially in the beginning stages of a new company, in order to compete and make a profit. One way to keep costs down is for the owner to get a lot of things done by herself or with the help of just a few people. However, getting a lot of the work done by oneself or with employment of a small number of people is fine in the beginning. But as sales volume increases, the owner cannot handle all the...

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Book Review: Leadership for Great Customer Service – Satisfied Patients, Satisfied Employees

Authors: Thom A. Mayer and Robert J. Cates Publisher: Health Administration Press -120 pages Book Review by: Paiso Jamakar A practical and sensible thesis is what this book is mainly about: take the lead in providing caring service to patients, have all members of the staffs of health care institutions learn to do that, and you not only make the patients happy, but you also make the employees happy. Easily said, but has common-sense advice been applied anywhere and shown to be a success? The answer is a resounding “yes”! One of the principal reasons for its success is that this type of service applicable to patients has been designed and structured as a course which has been taught to and implemented by thousands of people employed in the health care profession. As a matter of fact, the creators of this program – the Survival Skills course – and the author of book, Drs. Thom A. Mayer and Robert J. Cates (who have more than 26 years experience in providing health care) write: “Not only did customer service scores improve dramatically following the implementation of the Survival Skills concept but they have stayed at industry-levels since that time and have continued to improve.” The authors also report that “the Survival Skills course has been taught at hundreds of hospitals with thousands of participants, resulting in dramatic improvements in their...

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Book Review: Kitchen on Fire! – Mastering the Art of Cooking in 12 Weeks (or Less)

Authors: Chef Oliver Said and Chef Mike C. Publisher: Da Capo-Lifelong, A Member of the Perseus Books Group – 442 pages Book Review by:  Laxmi Chaandi This is an unconventional book on cooking. Many books are for the most part, simply collections of recipes for making different dishes. While this book has more than a thousand photos and illustrations with step-by-step cooking instructions, the authors’ unique approach is teaching you cooking by technique, by also imparting some of their unique tips and tricks to you, with their goal being to “transform you from a normal human being into a super home chef.” If you read a recipe for making a particular dish, that will enable you to make that one dish. But when you learn the techniques of cooking covered in Kitchen on Fire! you become “a master in the kitchen” as written on the back cover of this book. Knowing cooking techniques enables you to make a whole range of tasty dishes from different foods and ingredients. The chefs teach you the methodology of cooking, the alchemy of food, various food preparation methods and techniques (such as proper weighing and measuring, for example), basic food science, applying different amounts of heat to different foods does to them (such as why vegetables basically need less heat than meats do to make them edible, for example) and much more, for...

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Book Review: Job Interviews for Dummies

Author: Joyce Lain Kennedy Publisher: – Wiley Publishing – 318 pages Book Review by:  Nano Khilnani This guide to having a great job interview contains advice that is more useful than that found in other career-related books. The pointers on “delivering a winning interview” are not only practical but reflective of the collective experience that Joyce Lain Kennedy has gained from her many years in this field, including being a syndicated careers columnist. She has a wealth of knowledge and great insight on this subject, a lot of which is found in the seven books she has written on this subject. If you’re in the job marketplace and preparing for an interview, you may have done some research on your prospective employer, have some ideas on how to dress and look, and what to say when asked certain questions. You may also plan to “be yourself” when interviewed, and you may have answers to questions that you guess may be asked, but are not sure. But such assumptions as being yourself and guessing what you will be asked are likely to backfire and lead to poor performance at the interview and result in a dud – no call from the interviewer for a second meeting. In this detailed book of 25 chapters that covers numerous aspects of the before, during, and after-interview process, you will discover 18 interview formats...

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Book Review: It’s Not About You: A Little Story About What Matters Most in Business

Authors: Bob Burg and John David Mann Publisher: Portfolio Books – A Division of the Penguin Group – 127 pages Book Review by Nano Khilnani This little book is about a company that is about to go out of business and its owners and employees. You have probably heard or read the expression “it’s not about you” as it relates to success in an endeavor whether it be a business or something else. Essentially, it brings back to our minds the adage we learned early in school “do unto others what you want others to do unto you.” It also brings to our minds Zig Ziglar’s saying: “You will get all you want in life if you help enough other people get what they want.” I like this book because it tells a story to make some important points and helps readers learn some important lessons about business and about living in general. It is a good story and the authors Bob Burg and John David Mann tell it well. They are authors of “Go-Givers” and “Go-Givers Sell More.” Heard about “go-getters” I’m sure?  Well, how about giving, for a change? Explore the relationship between the two types of people in this Of course, no one is purely a “getter” nor a “giver” But how much you get and give makes a huge difference in the level of success...

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